Customer Service is the heart of our organization. It is the single point of contact, offering our customers a privileged relationship with a single point of contact. Its mastery of all our businesses and products grants it expertise in addressing various customer and internal requests.
Customer Service’s responsibilities include:
– Integrating and distributing transport flows by department.
– Responding to all requests or complaints from customers and end recipients, whether for our transport activities (Large Long-Term Loans, Small Long-Term Loans, courier services) or logistics (stock quantities, shortages, etc.).
– Providing support to our service providers as well as internal departments. We handle issues such as incorrect transport information, delivery issues, questions about item references, etc.
– Handling disputes, order cancellations, and merchandise returns.
– Ensure a commercial link with our customers and thus build their loyalty by providing them with daily solutions.
A delivery service for heavy and/or bulky products, transported by truck with an on-board forklift, throughout France and neighboring countries.
Our expertise lies in the experience of our drivers, who understand the terrain during unloading. The product is delivered as close as possible to the point of use upon delivery.
We support your development by meeting your expectations:
– A value-added product with quality delivery.
– Centralized operations.
– A single price throughout France.
– Supply management in France and abroad.
– Real-time traceability of goods from loading to delivery to the end customer.
Examples of products delivered by on-board forklift in Big LDD: Spas, wooden pools, garage doors, joinery, and garden furniture.
Small LDD is a delivery service for bulky and fragile products, delivered in 3T5 to individuals and businesses throughout France.
The business was born from the observation that bulky and fragile packages cannot be handled by traditional courier services. The solution is to limit the number of break-bulk deliveries to maintain the integrity of the products during transport. The only specific feature is that the package must have a volume of less than 1m3 and cannot exceed 100kg.
Choose a turnkey service:
– Product reception and storage.
– Centralized operations, and therefore a single point of contact.
– Delivery at the customer’s convenience, either to the garage or outside the property.
– Real-time traceability of the goods from loading to delivery to the end customer.
Examples of products delivered in Small LDD: home closures (entrance doors; aluminum doors; interior doors; sectional and roller garage doors; sliding, swinging, kit gates; aluminum, rigid fences; rolling shutters, swinging; awnings) // Outdoor products (pergolas, carports, carports, garden sheds, garden furniture).
Specializing in the logistics of bulky and outdoor products, we work primarily with e-retailers.
We offer flexible solutions that adapt to your needs and the type of your products. Outsourcing your logistics saves you time, allowing you to focus on growing your business.
We handle:
– Receipt of your supplier orders.
– Storage in one of our warehouses, in a dedicated or multi-client covered or outdoor storage area.
– Order preparation by unit, package, or pallet.
– Shipping and delivery with tracking.
Logistics at STTI covers 19,500m2 of covered space (pallet racks, cantilevers) and 7,000m2 of outdoor space, with 4 sites in the Aube region (Rosières-près-Troyes, la Chapelle-St-Luc, St-Thibault, Marigny-le-Châtel) and 1 in Avignon.
With its own fleet and a network of trusted partners for several years, the Flow Management Center is constantly seeking suitable transportation options for our customers.
Our membership in the Astre group, and particularly the Astre Palet System network, allows us to offer palletized transportation.
The responsiveness and expertise of our team guarantees you a quality service. We manage your transportation from start to finish, including: Receiving customer requests for national or international shipments (by phone/email/integrated orders).
Implementing a dedicated transportation plan. Managing all types of shipments: conventional, oversized convoys, and express. Monitoring the smooth running of transportation in terms of delivery times.
