Specializing in the logistics of bulky and outdoor products, we support and work primarily with e-retailers. We offer flexible solutions that adapt to your needs and product types.
Outsourcing your logistics saves you time, allowing you to focus on growing your business while entrusting your logistics to an expert.
STTI offers to manage all your logistics operations, from inventory management to order preparation and shipping.
Combined with our transportation and customs services, we can manage your entire supply chain, from procurement to delivery to the final recipient, whether private or professional, while controlling information flows in real time.
When the goods are received, the following are checked:
Merchandise is stored by type and delivery zone in our warehouses.
Whether your storage is one-off or long-term, dedicated or multi-client, we offer various solutions:
We manage your products in multiple categories via our WMS. This allows you to manage, among other things, a product catalog, internal movements, product withdrawals, and storage invoicing.
Preparation can be by unit, package, or pallet. Before loading, the delivery round is checked using barcodes, and then the packages are loaded securely (on suitable supports, secured, and protected) and according to your preferences (e.g., flatbed transport).
Customer service handles product return requests, from the initial transport request to the product’s return to stock, the after-sales service area, or its destruction.
After-sales service requests, a service we provide at the request of our customers, are handled by customer service.
Beyond operational logistics services, STTI offers a range of services in national, international, and customs transport. We also handle your after-sales service requests.
We understand that customer satisfaction depends on quality service, particularly when it comes to handling product returns. In compliance with the new provisions imposed by the AGEC law (anti-waste law for a circular economy), we offer our customers after-sales service management for spare parts.
After-sales service, including for non-standard parts:
Quality delivery remains a given, but it must now be accompanied by immediate information processing and availability.
To facilitate communication and service monitoring, we designed STTI Manager, a web service accessible to our clients, particularly customer service representatives.
The dashboards included in STTI Manager will provide you with a snapshot of your transportation and logistics activities.
On the logistics side, you can view each order in a simple and user-friendly way, including details of the products it contains, the stock levels for each item, assigned orders, stock shortages, and many other essential elements for the effective management of your customer relationships.
The logistics dashboard will give you an overview of the most frequently issued products, the most in stock, the number of packages prepared, and the number of orders shipped in real time.
On the transportation side, STTI Manager allows you to track the progress of each stage of the shipment: from logistical preparation to delivery validation. You’ll be able to view comments provided by our staff when scheduling telephone appointments, proof of delivery, and photos of the product in situ at the recipient’s location.
STTI Manager also provides you with a tracking URL that can be sent to the end customer to track the progress of their delivery or integrated into your customer management tools.
With STTI Manager, you can easily monitor your activity remotely and track transportation and logistics operations.
We provide you with our professional expertise by drawing on all our in-house resources:
Choosing to outsource your logistics to an external service provider offers many advantages for your business. We support your company’s growth.
