The world-renowned DIY retailer rates carriers based on quality criteria (e.g., adherence to delivery dates, Comfour management, etc.) before offering them to its suppliers. Through this process, STTI has become a preferred partner of the retailer’s suppliers. We handle transport and delivery for them throughout France. We also manage the Comfour platform, a Leroy Merlin interface that provides all order-related information.
LEROY MERLIN
The customer
Problematic
In its multi-channel logic and more particularly LDD, Leroy Merlin sought to offer its suppliers an operator capable of meeting its requirements for both small and large bulky items.
Services
We are the interface between suppliers, recipients and Leroy Merlin via Comfour with the provision of a dedicated person from our Customer Service: information on delivery (date of physical arrival of the goods, appointment booking, delivery, declaration of disputes, closure of the file), consultation.
